We are working hard to improve your experience
Overpriced Shipping Calculations:
If you find yourself being charged an Overpriced Carriage charge, we are happy to refund it once we know the amount the courier has charged us.
We can send coupon codes/credit, or refund the difference once the order is dispatched.
COVID-19 Related Delivery Delays
Deliveries will take time as this is a Sole Proprietorship, and I am also running a very busy bike shop, tea shop, and and incredibly full repair workshop.
Backorder and Out of Stock Products
Backorder Products are for fast selling or delayed shipping items you can pre-order In advance that may have a limited avialability. Backorders do not guarantee a date for an item, but it will secure one for as long as they are still available form distributors. Some shipping delayed items may also be dispatched directly from distributors to your shipping address.
Incorrect Stock Levels
Some “In Stock” products may be unavailable due to stock levels being manually updated.
Products with Numbered Stock levels should be correct, as when I have a moment I will change mainly bicycle stock levels as I process new stock or sell any in store.
Depleted Bicycle Supplies
Bicycles are the new Toilet Roll! But we still have some!
Due to Massive Demand and COVID-19 related factory and office shutdowns, bundelkd with distribution issues; most Bicycles (mainly those under £1000) are now unavailable nationwide.
Most Cycles are now unavailable in the UK until December 2021 as orders are being made in advance of shipment arrivals.
We still have a few bikes available in store, and some which we are still waiting for, which can be ordered now.
Any Pre 2020 models will be replaced with newer models.
We also have a large amount of Preloved Bicycles available in store which we post here and on our facebook page.